TERMS

&

CONDITIONS

CUSTOMER CARE

                       Introduction

Welcome to our website. The www.saraslee.com is the online store owned by SARAS LEE FINEST BEVERAGES (VAT Number: 078878574, GIANNITSON 31 THESSALONIKI, PC. 54627, PH:  +30 2310 553131

By visiting the website or using material from this website www.saraslee.com, you accept the following terms. You are not allowed to use our website unless you accept the following terms.

The prices of products you see in www.saraslee.com apply exclusively to online purchases from our online store www.saraslee.com

                       Personal Data

Our main priority is the protection of your personal data and their proper use. For this reason we would like to inform you that our company has fully complied with the new provisions of the General Data Protection Regulation (GDPR or GDPR) which comes into effect on 25 May 2018.

We must protect your privacy, inform you that, how and why we use your personal data, enable you to change or delete (all or part thereof), and to inform you responsibly if anything ever happens. For more information, please consult our privacy policy.

                      Items sold

The characteristics and other details of the products sold are available and the person concerned can be informed by following the search instructions listed on the website of the e-shop and then clicking on the name of the corresponding product. If you wish to be aware of some or all information about one or more products before purchasing, you can contact sarasleeinfo@gmail.com by phone at +30 2310553131.

 

Ordering and drawing up a contract

The Customer’s proposal is sent exclusively via the Internet by completing and sending the relevant Order Form that exists in the online store. Confirmation of the receipt of the purchase proposal, which is automatically sent immediately after the order has been submitted, certifies that the Customer’s order has been received by our company. However, it does not constitute an acceptance of the proposal to purchase the Customer. The acceptance of the purchase proposal will be made only after the declaration of acceptance of the proposal, by our company, which will be sent by separate email confirming order and shipping confirmation. After sending an order confirmation and shipping confirmation from our company, both the Customer and our company are bound to purchase and sell the product respectively at the specific purchase price.

You should in any case keep in mind that:

  • The various offers shall be valid until stocks are exhausted.

  • The company, in the context of good faith, is not responsible and is not bound by electronic data entries made by error/error in shared experience and is entitled to correct them whenever it realizes their existence.

  • Please if you find that a product is offered at an unusually low or high price relative to its market value, before joining its order, contact sarasleeinfo@gmail.com by phone at +30 2310553131.

 

            Product Availability

The Customer is informed of the products and their availability, through indications in the online store or communication with the online store. The company reserves the right not to accept a specific order and therefore not to prepare the sale, provided that the products are not available at the time of the order. In case the lack of availability concerns part of the products of the order, the remaining part of the order is executed normally, unless the Customer declares that he does not wish to perform the order in part, in which case the company must cancel the entire order. Any payments are returned to the Customer without delay, in the same way that the Customer chose to pay his order or in any way agreed with the Customer.

In case a product is not readily available after the final submission of the order, the company informs the Customer of the possible time of delivery. If the time does not satisfy the Customer, the order is cancelled and any payments are returned to the Customer without delay, in the same way that the Customer chose to pay his order or in any way agreed with the Customer.

Products that do not belong to the category “available” their availability depends on the availability of each supplier.  

         Prices of Products Sold

VAT is included in the prices listed in the relevant lists below each product. VAT at this time is 24% for all retail and 13% for Wholesale. However, for certain areas of Greece for which reduced VAT rates apply, the prices of the products are lower than those indicated, at the reduced rate. So if the Customer is registered in such a region, then after the posting the order is calculated the final amount (reduced) VAT. amount for the order.

Caution : The percentage of reduced TAX is valid only to wholesale or when issuing invoices.

These prices relate to the quantities available in our warehouse, while the www.saraslee.gr reserves the right to adjust prices.

 

                Transport costs

The listed prices of the e-shop products do not include the shipping costs, which are borne by the Customer and are subsequently calculated in the order process, based on the Customer’s choice for the place of dispatch of the Products. The transport costs are calculated on the basis of his order when submitting it, through a special link, by entering the Prefecture and the P.C. of the area of his/her choice. Any incorrect registration of shipping information by the Customer that results in incorrect calculation of shipping costs is not borne by the company, but by the Customer. For additional charges, shipping, delivery or mail, as well as any other expenses fee, the Customer shall be informed before the submission of his order.

 

For purchases worth more than 45€ transfer costs are free of charge.

 

         Cancellation of an Order

For any cancellation of an order (total or partial) an email should be sent to the sarasleeinfo@gmail.com. This feature is offered to the Customer until the time he/she is informed by email about the shipment of their order. After this point in time, no cancellation or change of order can be cancelled.

 

                 Order delivery

In order to receive the order, the Customer must demonstrate to the employee of the cooperating shipping agent, the confirmation of the order (order number), the notification of the shipment and an official identification document (ID card, passport, etc.). The Customer must check the products received, as with his/her signature confirms that he/she has received an appropriate receipt and from the receipt the risk goes to the Customer.

 

                   

                  Delivery time

The delivery time of the products is determined on the order according to the availability of the products and their place of dispatch, which is confirmed by the acceptance of the order by the company. If the order concerns a product for which pre-order is required, shipping times may vary. Availability in any case refers to the product description on the website. Orders are usually shipped within 2-3 working days (depending on the existence and availability of the product), unless the Customer is in a remote area where the order is delivered within 3-4 days. The company in any case must deliver the products no later than thirty (30) days from the time of the sale, otherwise and in the absence of a written time extension agreement (e-mail), the Customer is entitled to unilaterally cancel the order in a written statement. Once the order is cancelled and the sale contract is terminated, the company must return, without delay, all the money paid by the Customer in full. For bulky or special orders or orders tailored to customer’s requirements, the delivery time of thirty (30) days does not apply and the delivery time is agreed on a case-by-case basis with the Customer in writing.

 

               Payment Methods

In order to facilitate and serve all those who wish to make purchases from our online store, www.saraslee.com offers its Customers the following alternative payment methods:

  1. Credit card charge. The debit of your credit card is assumed by Ethniki Trapeza (NBG), thus ensuring the absolute security of your transaction and is done on the day of the process of shipping the products. The www.saraslee.com has taken all necessary measures to secure transactions through your credit card.

 

   2. Bank deposit

       You can choose the bank that makes it easier for you to deposit the           amount of your order. In the bank’s deposit or office you must enter           your full name as a justification. 

​       The bank accounts of our company, to which you can deposit the               money is:

​       ALPHA BANK GR8101404850485002002009177

       For purchases worth more than 45€ transfer costs are free of                     charge.

       Also in the www.saraslee.com the Customer is given the opportunity         to choose whether his/her payment will be made by issuing a retail          receipt or invoice. An invoice is issued to professionals, if they                    choose and fill in the following information on order: Name, Tax                  Office and subject of activity.

​PRIVACY & SAFETY​

Our company recognizes and respects the importance of protecting your personal data.

This privacy notice informs you of the information we collect from you when you use saraslee.com website. When collecting this information, we act as a data controller and by law we must provide you with information about us, why and how we use your data, and about the rights you have over your data.

1.1 Who are we?

We are Saras Lee Finest Beverages Our address is 31 Giannitson  54627 Thessaloniki.

You can contact us by post at the above address, or by email at saraslee.com

or by phone at +30 2310553131

For any question about the use of your personal data and the activation of your rights you can contact our Data Protection Officer (DPO) by post or by phone using the above information or by emailing sarasleeinfo@gmail.com

1.2 What personal data do we collect?

Depending on the purpose of your visit and the service you wish to receive through our Website, the type of personal data we collect will include information such as name, address, email address phone number, etc.

When you fill out a contact form, we ask you for your full name and email address. As part of our activities the contact form is also used by prospective companies interested in working with our company, so we ask you for your company details. It is noted that Regulation (EU) 2016/679 (‘GDPR’) does not cover the processing of personal data relating to legal persons and in particular undertakings established as legal persons, including the name, type and contact details of the legal person.

 

When you subscribe to our newsletter, we ask you for your email address.

When you sign up for your online store, fill in a registration form where we ask for your email and password, or alternatively enter your facebook login or google (gmail login) account information.

For the start of our e-shop transaction with prospective customers it is necessary to disclose on the part of customers some of their personal information. When the customer makes an order, he/she will be asked for their full name, the address to which the products will be sent, the landline number (or any other phone he/she wishes to disclose), his/her email address, and  how he/she chooses their payments to be made by credit card, the number of credit cards will be requested.

1.3 Why are we collecting this information?

When you fill in and send the contact form, we’ll use your information to respond to your message. Also, the details of the contact form provided after expressions of interest cooperation by a company are used to examine and evaluate the relevant request for cooperation.

When you subscribe to our newsletter, we will use your information to send you our newsletter on our products, which contains information about our products and often includes special offers. We ask for your consent to do this and we will only send you our newsletter as long as you continue to agree.

 

When you sign up for the online store, your email is used to be able to identify you in case there is a problem with your entry. The password can only be used by you. Similarly, your facebook login or google (gmail login) account information is used for identification purposes.

The data you fill in for the start of your transaction with the online store is used to verify your credit card details in order to complete the payment, to process your order and send of your products. We also send you a receipt by email and we may use your phone number to contact you about your delivery.

 

1.4 What do we do with your information?

As regards the information obtained from the newsletter, contact form and email registration on the website your information is stored in our database and are not shared with third parties. We will not use this information to make automated decisions that may affect you.

As regards transactions, the relevant customer details are recorded in an environment of the competent bank (e.g. credit card number and its expiry date) in order to complete the payment process of the ordered products, and are deleted after the transaction. The personal information of customers, other than the above mentioned information disclosed to the bank, the company may, upon consent of the customers, may use them to inform them about promotions and product updates of her.

In addition to the above, this data will in no way be disclosed, transferred, made public or sold to third parties, unless this is imposed by a Public Authority (court, etc.). 

 

1.5 How long do we keep your information?

Once you create an account with us, your order information is kept on the basis of our company until the claims that may result from transactions are written, by law. The data entered in an environment of the competent bank related to the processing of transactions, such as credit card number and expiration date, are not held by our company.

As far as the information obtained from the newsletter and contact form is concerned, the information is kept for as long as you consent to your information about our products or promotional activities of our company. The information obtained from the contact form is used for the amount of time required to process your request. 

 

1.6 Your rights to your information

According to the law, you can ask us what information we keep about you and you can ask us to correct it if they are inaccurate. You can also request that they be deleted or we can give you a copy of the information we keep. In addition, you reserve the right to portability of the information concerning you.

1.7 The right to express a complaint?

If you have a complaint about the use of your information, you can contact the http://www.dpa.gr Personal Data Protection Authority/

 

Cookies Policy

2.1 WHAT ARE COOKIES?

“Cookies” are small files with information that a web page (specifically the web server) stores on a user’s computer, so that every time the user logs on to the website, the user retrieves that information and retrieves that information services related to them. A typical example of such information is the user’s preferences on a website, as stated by the choices made by the user on that website (e.g. selecting specific “buttons”, searches, advertisements, etc.).

The installation of “cookies” is permitted only with the consent of the user and after proper information.

2.2 WHY DO WE USE Cookies?

We use cookies to make your tour easier and more enjoyable. We may collect information while browsing the site and also be able to evolve according to the requirements of our audience.

 

2.3 RELATED Cookies

When browsing the site, cookies may be stored on your computer by third-party services such as: For statistical purposes on website traffic and browsing (analytics), social media, or other internet marketing and viewing of the website on the internet (facebook, twitter, instagram, flickr, pinderest, google, skype, linkedin, etc), corporate view in video playback format (youtube, vimeo, etc),business approach service website via map (google maps, foursquare, etc.), updating items, corporate, finance, statistics or other format (pdf, excel, word, txt, etc).

2.4 DISABLING Cookies

None of the cookies on the site are necessary for its operation. If you have them turned on, you can turn them off from your browser settings. For more information about disabling cookies visit your official browser website.

Safety

We ensure the security of your data whether they are in paper or electronic form and make sure that they are kept adequately taking the necessary measures to prevent electronic or physical infestation of their privacy. Only those members of our staff or partners who are working relevant to the purpose for which we keep and process your data have access to your information.  We record the persons processing your personal data and the type of processing.  We will inform you in any case that, despite the fact that we are taking all the measures imposed by the regulation, our systems may be maliciously attacked and we will give you all necessary details.

The Website www.saraslee.com uses the Secure Sockets Layer protocol for secure online trading. This encrypts all the customer’s personal information, such as their credit card number, name and address, so that they cannot be read or modified when transferred over the Internet.

The SSL protocol is currently the global standard on the internet for the certification of web sites to web users and for the encryption of data between web users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the shipping software and decrypted by the acceptance software, thus protecting personal information during their transfer. Additionally, all information sent by the SSL protocol is protected by a mechanism that automatically determines whether the data has been modified during transfer.

PAYMENT METHODS​

​- Credit / Debit Cards

- PAYPAL

- Offline Payments

                    

Copyright 2020 © saraslee.com

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