Introduction

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Welcome to our website. The www.saraslee.com is the online store owned by SARAS LEE FINEST BEVERAGES (VAT Number: 078878574, GIANNITSON 31 THESSALONIKI, PC. 54627, PH:  +30 2310 553131

By visiting the website or using material from this website www.saraslee.com, you accept the following terms. You are not allowed to use our website unless you accept the following terms.

The prices of products you see in www.saraslee.com apply exclusively to online purchases from our online store www.saraslee.com

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                       Personal Data

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Our main priority is the protection of your personal data and their proper use. For this reason we would like to inform you that our company has fully complied with the new provisions of the General Data Protection Regulation (GDPR or GDPR) which comes into effect on 25 May 2018.

We must protect your privacy, inform you that, how and why we use your personal data, enable you to change or delete (all or part thereof), and to inform you responsibly if anything ever happens. For more information, please consult our privacy policy.

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                      Items sold

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The characteristics and other details of the products sold are available and the person concerned can be informed by following the search instructions listed on the website of the e-shop and then clicking on the name of the corresponding product. If you wish to be aware of some or all information about one or more products before purchasing, you can contact sarasleeinfo@gmail.com by phone at +30 2310553131.

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Ordering and drawing up a contract

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The Customer’s proposal is sent exclusively via the Internet by completing and sending the relevant Order Form that exists in the online store. Confirmation of the receipt of the purchase proposal, which is automatically sent immediately after the order has been submitted, certifies that the Customer’s order has been received by our company. However, it does not constitute an acceptance of the proposal to purchase the Customer. The acceptance of the purchase proposal will be made only after the declaration of acceptance of the proposal, by our company, which will be sent by separate email confirming order and shipping confirmation. After sending an order confirmation and shipping confirmation from our company, both the Customer and our company are bound to purchase and sell the product respectively at the specific purchase price.

You should in any case keep in mind that:

• The various offers shall be valid until stocks are exhausted.

• The company, in the context of good faith, is not responsible and is not bound by electronic data entries made by error/error in shared experience and is entitled to correct them whenever it realizes their existence.

• Please if you find that a product is offered at an unusually low or high price relative to its market value, before joining its order, contact sarasleeinfo@gmail.com by phone at +30 2310553131.

            Product Availability

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The Customer is informed of the products and their availability, through indications in the online store or communication with the online store. The company reserves the right not to accept a specific order and therefore not to prepare the sale, provided that the products are not available at the time of the order. In case the lack of availability concerns part of the products of the order, the remaining part of the order is executed normally, unless the Customer declares that he does not wish to perform the order in part, in which case the company must cancel the entire order. Any payments are returned to the Customer without delay, in the same way that the Customer chose to pay his order or in any way agreed with the Customer.

In case a product is not readily available after the final submission of the order, the company informs the Customer of the possible time of delivery. If the time does not satisfy the Customer, the order is cancelled and any payments are returned to the Customer without delay, in the same way that the Customer chose to pay his order or in any way agreed with the Customer.

Products that do not belong to the category “available” their availability depends on the availability of each supplier.  

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         Prices of Products Sold

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VAT is included in the prices listed in the relevant lists below each product. VAT at this time is 13% for all retail and 13% for Wholesale. However, for certain areas of Greece for which reduced VAT rates apply, the prices of the products are lower than those indicated, at the reduced rate. So if the Customer is registered in such a region, then after the posting the order is calculated the final amount (reduced) VAT. amount for the order.

Caution : The percentage of reduced TAX is valid only to wholesale or when issuing invoices.

These prices relate to the quantities available in our warehouse, while the www.saraslee.gr reserves the right to adjust prices.

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                Transport costs

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The listed prices of the e-shop products do not include the shipping costs, which are borne by the Customer and are subsequently calculated in the order process, based on the Customer’s choice for the place of dispatch of the Products. The transport costs are calculated on the basis of his order when submitting it, through a special link, by entering the Prefecture and the P.C. of the area of his/her choice. Any incorrect registration of shipping information by the Customer that results in incorrect calculation of shipping costs is not borne by the company, but by the Customer. For additional charges, shipping, delivery or mail, as well as any other expenses fee, the Customer shall be informed before the submission of his order.

For purchases worth more than 45€ transfer costs are free of charge.

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         Cancellation of an Order

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For any cancellation of an order (total or partial) an email should be sent to the sarasleeinfo@gmail.com. This feature is offered to the Customer until the time he/she is informed by email about the shipment of their order. After this point in time, no cancellation or change of order can be cancelled.

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                 Order delivery

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In order to receive the order, the Customer must demonstrate to the employee of the cooperating shipping agent, the confirmation of the order (order number), the notification of the shipment and an official identification document (ID card, passport, etc.). The Customer must check the products received, as with his/her signature confirms that he/she has received an appropriate receipt and from the receipt the risk goes to the Customer.

                  Delivery time

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The delivery time of the products is determined on the order according to the availability of the products and their place of dispatch, which is confirmed by the acceptance of the order by the company. If the order concerns a product for which pre-order is required, shipping times may vary. Availability in any case refers to the product description on the website. Orders are usually shipped within 2-3 working days (depending on the existence and availability of the product), unless the Customer is in a remote area where the order is delivered within 3-4 days. The company in any case must deliver the products no later than thirty (30) days from the time of the sale, otherwise and in the absence of a written time extension agreement (e-mail), the Customer is entitled to unilaterally cancel the order in a written statement. Once the order is cancelled and the sale contract is terminated, the company must return, without delay, all the money paid by the Customer in full. For bulky or special orders or orders tailored to customer’s requirements, the delivery time of thirty (30) days does not apply and the delivery time is agreed on a case-by-case basis with the Customer in writing.

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               Payment Methods

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In order to facilitate and serve all those who wish to make purchases from our online store, www.saraslee.com offers its Customers the following alternative payment methods:

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1. Credit card charge. The debit of your credit card is assumed by Ethniki Trapeza (NBG), thus ensuring the absolute security of your transaction and is done on the day of the process of shipping the products. The www.saraslee.com has taken all necessary measures to secure transactions through your credit card.

   2. Bank deposit

       You can choose the bank that makes it easier for you to deposit the           amount of your order. In the bank’s deposit or office you must enter           your full name as a justification. 

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​       The bank accounts of our company, to which you can deposit the               money is:

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​       ALPHA BANK GR8101404850485002002009177

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       For purchases worth more than 45€ transfer costs are free of                     charge.

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       Also in the www.saraslee.com the Customer is given the opportunity         to choose whether his/her payment will be made by issuing a retail          receipt or invoice. An invoice is issued to professionals, if they                    choose and fill in the following information on order: Name, Tax                  Office and subject of activity.