SHIPPING

&

RETURNS

SHIPPING POLICY

Transport costs

The listed prices of the e-shop products do not include the shipping costs, which are borne by the Customer and are subsequently calculated in the order process, based on the Customer’s choice for the place of dispatch of the Products. The transport costs are calculated on the basis of his order when submitting it, through a special link, by entering the Prefecture and the P.C. of the area of his choice. Any incorrect registration of shipping information by the Customer that results in incorrect calculation of shipping costs is not borne by the company, but by the Customer. For additional charges, shipping, delivery or mail, as well as any other expenses fee, the Customer shall be informed before the submission of his order.

For purchases worth more than 45€ transfer costs are free of charge.

Delivery time

The delivery time of the products is determined on the order according to the availability of the products and their place of dispatch, which is confirmed by the acceptance of the order by the company. If the order concerns a product for which pre-order is required, shipping times may vary. Availability in any case refers to the product description on the website. Orders are usually shipped within 2-3 working days (depending on the existence and availability of the product), unless the Customer is in a remote area where the order is delivered within 3-4 days. The company in any case must deliver the products no later than thirty (30) days from the time of the sale, otherwise and in the absence of a written time extension agreement (email), the Customer is entitled to unilaterally cancel the order in a written statement. Once the order is cancelled and the sale contract is terminated, the company must return, without delay, all the money paid by the Customer in full. For bulky or special orders or orders tailored to customer’s requirements, the delivery time of thirty (30) days does not apply and the delivery time is agreed on a case-by-case basis with the Customer in writing (email).

​​RETURN & EXCHANGE POLICY​

Withdrawal – Product Refunds

In the event that the Customer is a natural person who buys products remotely from our online store exclusively for his private use and not in the context of his professional activity (consumer) has the right to return the products purchased, unpaid and unrequired to announce the reason why he wishes to return the products, within an exclusive period of fourteen (14) calendar days from the date on which he receives the products. In this case, only the direct cost of returning the products is charged.

Refunds are accepted only if the products returned are in the same situation in which the Customer received them, without them been unsealed or their packaging infringed, together with the relevant retail receipt.

It is recalled that under Article 3 l Law 2251/1994 there is no right of withdrawal, in relation, inter alia, to:

  • the supply of goods manufactured in accordance with consumer or clearly personalised specifications;

  • the supply of goods which may be altered or expire soon;

  • the supply of sealed goods which are not suitable for return, for reasons of health protection or for hygiene reasons, and which have been unsealed after delivery.

In order to avoid inconvenience, it is advisable for the Customer to check carefully at the time of delivery of his order, the condition of the products sold and the intactness of their packaging, in order to detect any apparent defects (e.g. error of type, etc.).

In case you want to return the products you purchased through the www.saraslee.com, the address to which the products to be sent for refund are: 31 GIANNITSON 54627 THESSALONIKI, with the retail receipt that accompanied them. 

 

Liability for defects

Regardless of the Customer’s right to withdraw, the company is liable under the provisions of the Civil Code, where the product purchased by the Customer does not comply with the contract and in particular where it has a real defect or does not have the agreed Properties.

In the event of the company’s liability for a real defect or for lack of a agreed product status, the Customer is entitled to: (a) require, without his or her charge, to correct or replace the product with another, unless such (b) to request a reduction in the price or (c) to withdraw from the sales contract, unless it is a substantial actual defect. If customer chooses to correct or replace the product, the company must make a correction or replacement within a reasonable time.

The company will replace the products purchased by the Customer, in all cases in which, at the proven fault of the company, were delivered to the Customer other or substantially different from those ordered.

 

Responsibility

The company reserves and shall not be liable in any way for any temporary or permanent inability to provide services and for delays in the acceptance and execution of orders and delivery of the ordered products, on grounds which cannot be attributed to its fault, such as in cases of force majeure (strikes, earthquakes, fires, bad weather, etc.) or unforeseen situations or events, such as malfunctions of co-workers couriers, accidental deterioration or destruction of products prior to delivery to the user and after being given illegal interference by the counterparty or third party, malfunction of the internet payment processing provider (bank) or the host provider or internet service provider (ISP) or access provider or user terminal equipment, incorrect provision of information by the user and generally for any incident preventing the smooth fulfilment of its contractual obligations. The company’s liability is limited to its commitments by contract with the consumer and will make every effort to meet, within a reasonable period of time.

 

User Liability

The User agrees and undertakes to use this website, as well as the services, information and data of the e-shop, in accordance with the Law, good faith and good morals. The User agrees that he must provide true and accurate information in his transactions with the online store. The User assumes all responsibility for the use of his account in the online store by unauthorized persons and for any damage suffered by the company from this cause.

 

Online Dispute Resolution (ODR) Platform

On 15/02/2016, Directive 2013/11/EC, which provides for the possibility of electronic resolution of consumer disputes through the European Commission’s Online Dispute Resolution (ODR) platform, was incorporated into Greek legislation (with The CFC 70330/2015). It is an alternative dispute resolution mechanism through certified alternative dispute resolution (ADR) operators who undertake to reconcile consumer and supplier disputes online, quickly and at low (compared to the courts) costs. In this context, the European Alternative Dispute Resolution Body (http://ec.europa.eu/consumers/odr) is the hub for managing consumer requests for their sending to suppliers.

Where the consumer has any problem with a purchase made by the E-Shop and residing within the EU, he may use that website for an out-of-court settlement of the dispute.

It is worth noting that the contracting parties are able to withdraw from the proceedings at any stage and continue the whole procedure in the competent courts.   

Consumers must contact the supplier before applying to the Alternative Dispute Resolution entity in order to resolve the dispute directly.

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